Terms and Conditions

This Agreement was last modified on 25 April 2021.

Welcome to Alderado.com. Alderado seller services private limited and its affiliates provide access to the Alderado.com website (the “website”) to you subject to the conditions set out on this page.

Please read these conditions carefully before using the Alderado.com website. By using the Alderado.com website, you signify your agreement to be found by these conditions.

In addition, when you use any current of future Alderado.com service (eg. wish list or marketplace), you will be subject to the terms, guideline and conditions applicalbe to that alderado service (“Terms”). If these conditions of use are inconsistent with which terms, the terms will control.

These “conditions of use” constitue an electronic record within the meaning of the applicable law. This electronic record is generated by a computer system and does not require any phisical or digital signatures.

  • conditions relating to your use of alderado.com
  • notice and procedure for making claims of infringement

Conditions Relating To Your Use of Alderado.com

1. Your Account

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering.You can access and update much of the information you provided us with in the your account area of the website. You agree and acknowledge that you will use your acccount on the website to purchase products only for you personal use and not for business purposes. Should you wish to order products for business purposes, please create a business acount on business.alderado.com. alderado.com reserves the right to refuse access to the website, terminate accounts, remove or edit content at any time without notice to you.

2. Privacy

Please review our privacy notice, which also governs your visit to alderado.com, to understand our practices. The personal information/ data provided to us by you during the course of usage of aldeado.com will be treated as strictly confidential and in accordance with the privacy notice and applicale laws and regulations. If you object to your information being transfered or used, please do not use the website.

3. E-platform for communication

You agree, understand and acknowledge that the website is an online platform that enables you to purchase products listed on the website at the price indicated therein at any time from any location. Your further agree and acknowledge that alderado is only a faciliator and is not and cannot be a party to or control in any manner any transactions on the website. Accondingly, the contract of sale of products on the website shall be a strictly bipartie contract between you and the sellers on alderado.com

4. Access to Alderado.com

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or service at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.

5. License for website access

Subject to your compliance with these conditions of use and payment of applicable fees, if any, alderado seller services private limited grants you a limited license to access and make personal use of this website, but not to download (other that page caching) or modify it, or any portion of it, except with express written consent of Alderado seller services private limited and /or its affiliates, as may be applicable. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listing, descriptions, or pieces; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another seller; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website (including but not limited to any copyrighted material, trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold, resold, visited, distributed or otherwwise exploited for any commercial purpose withour express written consent of Alderado Seller Services private limited and / or its affiliate, as may be applicable.

Each and every part of this website (code, javascript, css, photos, and materials uploaded by the users) is/will owned by alderado seller services private limited company.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) Of Alderado.com and its affiliatess without express written consent. You may not use any tags or any other “hiddent text” utilising Amazon seller service private limited's or its affiliates' names or trademark without the express written consent of amazon seller services private limited and / or its affiliates, as applicable. Any unauthorised use terminates the permission or license granted by amazon seller services private limited and / or its affiliates, as applicable.

You are granted a limited, revocable, and non-exlusive right to create a hyperlink to the welcome page of alderado.com as long as the link does not portray alderado seller services private limited, alderado.com, their affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any alderado.com logo or other proprietary graphic of trademark as part of the link without express written consent of alderado seller services private limited and / or its affiliates, as may be applicable.

6. You Conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way you understand that you, and not alderado.com, are responsible for all electronic communications and content sent from your computer to us and you are responsible for all electronic communications and content sent from you computer to us and you must the website for lawful purposes only. You must not use the website for any of the following:
* for fraudulent purposes, or in connection with a criminal offense or other unlawful activity
* to send, use or reuse any material that does not belong to you; or is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libelous, obscene, pornographic, pedophilic or menacing; ethnically objectionable, disparaging or in breach of copyright, trademark, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties; or relates to or promotes money laudering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security so sovereight of india or friendly relations with foreing states; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, political compaigning, commercial solicitation, chain letters, mass mailing or any spam
* to cause annoyance, inconvenience or needless anxiety.

7. Reviews, comments, communications and other content

Users of this website may post reviews, comments and other content; send communications;and submit suggestion, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property right, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailing, or any form of “spam.” In the event a user a false e-mail address, impersonates any person or entity, or otherwise misleads as to the origin of any content. Alderado.com reserves the right (but not the obligation) to remove, refuse, delete or edit any content that in the solde judgement of Alderado.com violates these conditions of use and, or terminate your permission to access or use this website.

If you do post content or submit material, and unless we indcate otherwise, you

  1. (a) grant alderado seller services private limited and its affiliates a non-exclusive, royalty-free, irrevocable, perpetual and fully sublicensable right to use, reproduce, modifys, adapt, publish, translate, create derivative work from, distribute, and display such content throughout the world in any media; and
  2. (b) alderado seller services private limited and its affiliates and sublicensees the right to use the name that you submit in connection with usch content, if they choose.

You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property right associalte with such content and material. You agree to waive your right to be indentified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to alderado seller services private limited, including the execution of deeds and document, at its request.

You represent and warrant that you own or otherwise control all of the right to content that you post or that you otherwise provide on or through the website; that, as at the date that the content or material is submitted to alderado.com: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable Alderado.com policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory); (iii) the content is lawful. You agree to indemnify Alderado seller services private limited and its affiliates for all claims brought by a third partty against it or its affiliates arising out of or in connection with a breach of any of these warranties.

8. Claims against objectionable content

Because Alderado.com lists millions of products for sale offered by sellers on the website and hosts many thousands of comments, it is not possible for us to be aware of the contents of each product listed for sale, or each comment or review that is displayed. Accordingly, alderado.com operate on a “notice and takedown” basis. If you believe that any content on the website is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasephemous, defamatory, libelous, obscene, pornographic, pedophilic or menacing; ethnically objectionable, disparaging; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors, in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of India or freindly relation with foreign states; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, (“Objectionable Content”), please notify us immeditately by following our Notice and procedure for making claims of right infringements. Once this procedure has been followed, alderado.com will make all reasonable endeavours to remove such objectionable content complained about within a reasonable time.

All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilation, and software, is the property of alderado seller services private limited, its affiliates or its content suppliers and is protected by India and International copyright, authors' rights and database laws. The compilation of all content on this website is the exclusive property of Alderado seller services private limited and its affiliates and is protected by laws of india and internation copyright and database right laws. All software used on this website is the property of Alderado seller services private limited, its affiliates or its software suppliers and is protected by India and international copyright and author' rights laws.

You may not systematically extract/ or re-utilise of the contents of the website without alderado seller services private limited and/ or its affiliate's (as may be applicable) express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many time) for re-utilisation of any sustantia parts of this website, without Alderado seller services private limited and/ or its affiliates (as may be applicable) express written consent. You may also not create and / or publish your own database that features substantial (eg: prices and product listings) parts of this website without Alderado seller Services private limited and / or its affiliate's (as may be applicable) express written consent.

10. Intellectual property claims

Alderado seller services private limited and its affiliates resprect the intellectual property of other. If you believe that your intellectual property right have been used in a way that gives rise to concerns of infringement, please follow our notice and procedure for making claims of right infringements.

11. Trademark

ALDERADO.COM , THE ALDERADO LOGO, ALDERADO SINGLE LOGO and other marks indicated on our website are trademarks or registered trademarks of alderado.com and may not be used in connection with any product or service that is not alderado's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredit alderado. All other trademarks not owned by alderado that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Alderado.

12. Disclaimer

You acknowledge and undertake that you are accessing the services on the website and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through the website. You further acknowledge and undertake that you will use the website to order products only for your personal use and not for business purposes. We shall neither be liable nor responsible for any actions or inactions of sellers nor any breach of conditions, representations or warranties for any actions of manufacturers of the products and hereby expressly disclaim and deny all responsibility and liability in that regard. We shall not mediate or resolve any dispute or disagreement between you and the sellers or manufacturers of the products.

We further expressly disclaim any warranties or representations (express or implied ) in respect of quality, suitablility, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted or the content (including product or pricing information and/or specifications) on the website. While we have taken precautions to avoid inaccuracies in content, this website, all content, information (including the price of products), software, products, services and related graphics are provided as is, without warranty of any kind. We do not implicitly or explicitly support or endorse the sale of purchase of any products on the website. At not time shall any right, title or interest in the product sold through or displayed on the website vest with alderado nor shall alderado have any obligations or liabilities in respect of any transactions on the website.

13. Indemnity and Release

You shall indemnify and hold harmless alderado seller services private limited, its subsidiaries, affiliates and their respective officers, directors, agent and employees, from any claim or demand, or actions including reasonable attorney's fees, made by any third party or penalty imposed due to or arising out of your breach of these conditions of use or any document incorporated by reference, or your violation of any law, rules, regulations or the rights of a third party.

You hereby expressly release alderado seller services private limited and/or its affiliates and/ or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions/ inactions of the vendors and specifically waiver any claims or demands that you may have in this behalf under any statute, contract or otherwise.

14. Children

Use of alderado.com is available only to person who can form a legally binding contract under the India Contract Act, 1872. If you are a minor i.e. under the age of 18 years, you may use alderado.com only with the involvement of a parent or guardian.

15. Other Businesses

Parties other than Alderado seller services private limited and its affiliates may operate stores, provide services, or sell product lines on alderado.com for example, business and indviduals offer products via marketplace. In additions, we provide links to the website of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant or endorse the offering of any of these business or individuals,or the content of their website. Alderado seller services private limited does not assume any responsibility or liability for the actions, products, and content of any of these and any other third-parties. you can tell when a third-party is involved in your transactions, and we may share customer information related to those transactions with that third-party. You should carefully review their privacy statement and conditions of use.

16. Communications

When you visit alderado.com, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by email, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communication (including transactional, promotional and / or commercial messages), from us with respect to your use of the website and / or your order placed on the website.

17. Losses

We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated saving, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website.

18. Alteration of service or amendments to the conditions

We reserve the right to make changes to our website, policies, and these conditions of use at any time. You will be subject to the policies and conditions of use in force at the time that you use the website or that you order goods for us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

19. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligation under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This conditions does not affect your statutory rights.

20. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our right and remedies in any other situation where you breach these conditions.

21. Governing law and jurisdiction

These conditions are governed by and construed in accordance with laws of India. You agree, as we do, to submit to the exclusive jurisdiction of the courts at Delhi.

22. Our Details

This website is operated by Alderado Seller services private limited.
For alderado.com website, you could contact us by visiting https://alderado.com/contact-us

23. Alderado Software Terms

In addition to these conditions of use, the terms found here apply to any software (including any updates or upgrades to the software and any related documentation) that we make available to you from time to time for your use in connection with alderado services (the “Alderado Software”).


Notice and Procedure for Making Claims of Right Infringements

If you believe that your rights are being infringed, you may fill out and submit the Notice Form. We respond expeditiously to rights owners and their agents who complete and submit the Notice Form to communicate concerns about any alleged infringement.

Upon receipt of a Notice Form we may take certain actions, including removing information or an item, all of which are taken without any admission as to liability and without prejudice to any rights, remedies or defenses, all of which are expressly reserved. Furthermore, in submitting a Notice Form, you grant to Alderado the right to use, reproduce, modify, adapt, publish, translate, create derivative works from, and display its content throughout the world in any media. This includes forwarding the Notice Form to the parties involved in the provision of the allegedly infringing content. You agree to indemnify Alderado for all claims brought by a third party against Amazon arising out of or in connection with the submission of a Notice Form.

Note on Third Party Seller Listings: Please keep in mind that Third Party Seller listings are merely hosted on Alderado.com and are posted solely at the direction of Third Party Sellers who may be contacted via their “Seller Information” page, accessible from any of their listings.

SKU, Defined: “SKU” stands for Stock Keeping Unit. It can be found below any listing under “Product Details”.

Important Warning: giving false, misleading or inaccurate information in the Notice Form to Alderado may result in civil and/or criminal liability. You should contact a legal advisor should you have any questions.


Notice Form:

If you believe that your rights are being violated by an item or information on the Amazon.in site, you may fill out and submit the Notice Form (below). This signed form can be sent via E-mail PDF or Fax to the Grievance Officer:

Re: www.alderado.com

I, [INSERT FULL NAME AND TITLE ] of [COMPANY NAME, IF APPLICABLE] , state as follows:

1.Contact information
:(a) Your and/ or your company's name, address, telephone number and contact email address; (b)The contact email address and/or name which we will provide to Third Party Sellers (if relevant) so they may contact you to resolve any issues regarding your notification to us. If you do not provide a separate contact email, you authorize us to use the contact information you provide in (1)(a).

2.Listing's SKU (if applicable) and Allegation of Infringed Right:
(a) The listing's SKU number or detailed description of where the information that you claim is infringing your rights is located on the site; if regarding a Third Party Seller listing please also provide the name used to identify the Seller on the site (look for “dispatched and sold by ” or “by _” in the listing). (b) A description of your intellectual property right(s) that you claim has/have been infringed (e.g. copyright, trademark or patent) by the information of/for this SKU. [REPEAT (2)(a-b) as necessary for multiple items, see example Notice Form here.]

3.Include the following statement: “I have a good faith belief that the portion of the listing(s) described above violate(s) the intellectual property rights owned by the intellectual property owner or its agent, nor is such use otherwise permissible under law.”

4.Include the following statement: “I represent that the information in this notification is true and correct and that I am the intellectual property owner or authorised to act on behalf of the intellectual property owner for the rights described above.”

Sign the Notice Form.


Alderado Software Terms

1. Use of the Alderado Software

You may use Alderado Software solely for purposes of enabling you to use and enjoy the Alderado Services as provided by Alderado, and as permitted by the Conditions of Use, these Alderado Software Terms and any Terms. You may not incorporate any portion of the Alderado Software into your own programs or compile any portion of it in combination with your own programs, transfer it for use with another service, or sell, rent, lease, lend, loan, distribute or sub-license the Alderado Software or otherwise assign any rights to the Alderado Software in whole or in part. You may not use the Alderado Software for any illegal purpose. We may cease providing any Alderado Software and we may terminate your right to use any Alderado Software at any time. Your rights to use the Aldereado Software will automatically terminate without notice from us if you fail to comply with any of these Alderado Software Terms, the Conditions of Use or any other Terms. Additional third party terms contained within or distributed with certain Alderado Software that are specifically identified in related documentation may apply to that Alderado Software (or software incorporated with the Alderado Software) and will govern the use of such software in the event of a conflict with these Conditions of Use. All software used in any Alderado Service is the property of Alderado and/or its affiliates or its software suppliers and protected by laws of India including but not limited to any other applicable copyright laws.

2. Use Of Third Party Services

When you use the Alderado Software, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile platform provider. Your use of these third party services may be subject to the separate policies, terms of use, and fees of these third parties.

3. No Reverse Engineering

You may not, and you will not encourage, assist or authorize any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with, the Alderado Software, whether in whole or in part, or create any derivative works from or of the Alderado Software.

4.Updates

In order to keep the Alderado Software up-to-date, we may offer automatic or manual updates at any time and without notice to you


Conditions of Sale (between Sellers and the Customer)

Please read these conditions carefully before placing an order for any products with the Sellers (“We” or “Our” or “Us”, wherever applicable) on the Alderado.com (the website). These conditions signify your agreement to be bound by these conditions.

In addition, when you use any current or future Alderado.com service (eg: Wishlist or Marketplace or upcoming services), you will also be subject to the terms, guidelines and conditions applicable to that service (“Terms”). If these Conditions of Sale are inconsistent with such Terms, the Terms will control.

1. Conditions Relating to the Sale of Products to You

This section deals with conditions relating to the sale of products on the website by us to you.

2. Our Contract

Your order is an offer to us to buy the product(s) in your order. When you place an order to purchase a product from us, you will receive an e-mail confirming receipt of your order and containing the details of your order (the “Order Confirmation E-mail”). The Order Confirmation E-mail is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when the product is dispatched to you and an e-mail confirmation is sent to you that the product has been dispatched to you (the “Dispatch Confirmation E-mail”). If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation E-mail for each package, and each Dispatch Confirmation E-mail and corresponding dispatch will conclude a separate contract of sale between you and us for the product(s) specified in that Dispatch Confirmation E-mail.

Your contract is with us (the Sellers) and you confirm that the product(s) ordered by you are purchased for your internal / personal purpose and not for re-sale or business purpose. You authorize us to declare and provide declaration to any governmental authority on your behalf stating the aforesaid purpose of the products ordered by you on the website.

You can cancel your order for a product at no cost any time before we send the Dispatch Confirmation E-mail relating to that product.

Please note that we sell products only in quantities which correspond to the typical needs of an average household. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity typical for a normal household.

3. Returns

Please review our Returns Policy, which applies to products sold by us.

4. Pricing and availability

We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, you will be informed by e-mail if any products you order turn out to be unavailable.

For more details, please review our Pricing policy and our Availability Guide, both of which apply to products ordered from us.

All prices are inclusive of VAT/CST, service tax, Goods and Services Tax (“GST”), duties and cesses as applicable – unless stated otherwise.

5. Taxes

You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from us and you agree to bear any and all applicable taxes including but not limited to VAT/CST, service tax, GST, duties and cesses etc.

6. Health & Safety

By purchasing any product from our Home & Kitchen shop, you acknowledge that you have read and understood our Health & Safety Guidelines.

7. Children

Use of Alderado.com is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are a minor i.e. under the age of 18 years, you may purchase only with the involvement of a parent or guardian.

8. Communications

When you visit Alderado.com, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications including SMS, e-mails or phone calls from us with respect to your order.

9. Losses

We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when a contract for the sale of goods by us to you was formed.

10. Alteration or Amendments to the Conditions

We reserve the right to make changes to our policies, and these Conditions of Sale at any time. You will be subject to the policies and Conditions of Sale in force at the time you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

11. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

12. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

13. Governing Law and Jurisdiction

These conditions are governed by and construed in accordance with the laws of India. You agree, as we do, to submit to the exclusive jurisdiction of the courts at Delhi.

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