Alderado Return Policy

Online shopping is the easiest way of shopping. Somehow in exception, you may get incorrect product in case fitting, no additional accessory or damaged due to delivery partners. So, what would you do now. This is where Alderado plays well. 

alderado return policy
Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below

Return Policy is divided as per category. Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Category
Return Window, Actions Possible & Conditions (if any)
Musical Instrument

7 days replacement only
This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.
Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Non-Returnable For all Wind Instruments (Harmonicas & Flutes)
This item is non-returnable due to hygiene/health and personal care/wellness nature of the product.
However, in the unlikely event of damaged, defective or different/wrong item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Video Games (Games)

Non-Returnable
This item is non-returnable due to consumable (digital) nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Video Games (Accessories)

7 days replacement only This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Please keep the item in its original condition, with outer box or case, accessories, CDs, user manual, warranty cards, scratch cards, and other accompaniments in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing replacement.
Non-returnable
Selected items labelled as non-returnable on the product detail page are not eligible for returns.

Gaming Consoles

7 days replacement only
This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Books

10 days replacement only
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Please keep the item in its original condition, with outer box or case, accessories, CDs, user manual, warranty cards, scratch cards, and other accompaniments in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Mobiles

7 days replacement only
This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of defective or different/wrong item delivered to you.
In the rare event that you receive a damaged device, please create a replacement request within 48 hours of order delivery. Raising a replacement request any time after 48 hours of order delivery will result in your replacement request being rejected.

In certain cases, we may also schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution. Please keep the item in its original condition, with original accessories like chargers, headsets etc., brand outer box, MRP tags attached, user manual in manufacturer packaging for for a successful return pick-up.

Mobile Accessories

7 days replacement/returnable
This item is eligible for free replacement/refund, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.
Please keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
7 days replacement only:
Power Banks (new and certified refurbished), Bluetooth Headsets and Corded Headsets(new & certified refurbished), Data Cables(new & certified refurbished) , Travel Chargers (new & certified refurbished), Car Chargers & Adapters (new & certified refurbished).

General Guideline:

  • Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on Alderado.com
  • If you report an issue with your Smartphone, Tablet, Laptop, Television, Air Conditioner, Refrigerator, Washing Machine, Microwave, we may schedule a technician visit to your location. This visit is scheduled by placing an order with Alderado through Alderado.com Home Services. Subject to Alderado.com Home Services Terms and Conditions, a resolution will be provided based on the technician's evaluation report.
  • Return will be processed only if:
    it is determined that the product was not damaged while in your possession;
    the product is not different from what was shipped to you;
    the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).
  • If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Alderado shall not be liable in any manner for any misuse or usage of such information.
  • Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.
  • Additional information is not required to return an eligible order unless otherwise noted in the category specific policy.
  • Products marked as “non-returnable” on the product detail page cannot be returned.
  • Products may be eligible for replacement only if the same seller has the exact same item in stock.
  • If the replacement request is placed and the seller does not have the exact same product in stock, we will provide a refund.

Note: If you've received a non-returnable product in a damaged/defective condition, you can contact us within 10 days from the delivery of the product.

For all functionality related issues regarding Mobiles, do contact the brand authorized service centre directly. For any other issue with the product, you may contact Alderado Support Team 24/7/365 🙂

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